Pre Order Policy

CANCELLING A PRE-ORDER:

Due to the dynamic nature of card singles, once a pre-order is placed, that order is final. We will NEVER cancel your orders to relist the cards that you have ordered at a higher price. We will not refund because a card went down in price or you change your mind, if this may be an issue do not place pre orders from our store. This also applies to sealed stock.

For extra special circumstances when a pre order is needed to be cancelled, contact us @ info@cooperscards.com.au. We may be able/unable to help.

Singles with standard, tracked or registered post:

Orders will begin processing up to a week from release date, if this causes any issues we recommend express post.

Express Post:

Assuming stock arrives on time, express orders will be processed at no later than the following Monday post release. Please keep in mind this may change with any large influx of orders and may cause slight delays. Express orders are processed first.

Sealed Product:

Refunds for pre ordered sealed stock cannot be processed for change of mind. Refunds may be considered if they are requested 30 days in advance of the release date. If there is a fault with your item, please send any attached images in an email to info@cooperscards.com.au. Due to the nature of freight, some items may be less than 'mint condition'. Unfortunately, freight and shipping companies do not always handle trading card game stock (or other stock) with the greatest care.

Assuming that we receive our stock on time, sealed product stock will be shipped within 3 business days of release date.

Orders that have both Pre Order items and in stock items:

Orders with both in stock and pre order items will be shipped at the time of the pre ordered stock. If you wish for your in stock item to be shipped you will need to pay extra shipping fees for them to be posted separately.

Pre Ordering items with different release dates:

Orders containing multiple pre order items with different dates will be posted at the latest date of pre-orders. If you would like for your items to be shipped separately, you will need to pay for each instance of shipping.